Integrated Ticketing System in Hosting
The ticketing system that we use for our Linux hosting isn’t separate from the hosting account. It is an indivisible part of our fully featured Hepsia hosting Control Panel and you’ll be able to visit it at any given time with only a few clicks of the mouse, without ever signing out of your hosting account. The ticketing system includes a quick-search box, which will help you track the status of any support ticket that you’ve posted in the past, if needed. Plus, you can see knowledge base articles that are relevant to various problem categories, which you can select, so you can find out how to fix a given problem before you actually submit a ticket. The ticket response time is maximum one hour, so you can receive swift assistance whenever you need one and in case our client support staff suggests that you do something in your hosting account, you can do it immediately without needing to sign out of the Hepsia Control Panel.
Integrated Ticketing System in Semi-dedicated Hosting
We think that it is more efficient to manage everything from one place, which is why we’ve implemented a ticketing system into the in-house developed Hepsia hosting Control Panel, which is offered with every single semi-dedicated server plan. This will enable you to manage the communication with our customer service team along with your hard disk space, which means that you won’t have to remember an additional user name for a different admin dashboard. You’ll be able to submit a new ticket or to track down the status of an old one with less than a couple of clicks of the mouse whilst you are browsing the content within your semi-dedicated account. Besides, you can go through older tickets using a smart search filter or read applicable FAQ articles, which contain solutions to commonly faced challenges. The inbuilt ticketing system is strictly monitored 24x7 with the maximum response time being just 60 minutes, so there’ll always be somebody to assist you.